Our Code of Ethics

 

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Car Care Professionals Network

As a member of AAIA’s Car Care Professionals Network, I pledge to:

  • Provide the highest quality service possible.
  • Adopt and follow accepted industry standards of service, training and certification.
  • Commit to lifelong pursuit of education, dedicated to improving my technical and managerial knowledge and skills, as well as those of my employees.
  • Conduct business in a professional and courteous manner with my customers, co-workers and the general public.
  • Foster and maintain positive relationships with my customers, providing systems for communication and problem resolution.
  • Actively support the profession and the industry, lending my name and efforts to issues of national importance.
  • Support the industry at the state and local levels.
  • Maintain facilities that are safe, clean and customer-friendly.
  • Help educate the public about automobile maintenance and repair, utilizing tools from the “Be Car Care Aware” campaign.
  • Operate my business with integrity, doing what’s best for the customer, the profession and the industry.

ASE

National Institute of Automotive Service Excellence (ASE)

As a business that supports ASE and employs ASE-certified technicians, C&M Auto Service subscribes to the Code of Responsible Automotive Servicing Practices. As such, we promise to:

  • Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
  • Offer customers a price estimate for work to be performed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep customers informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • Furnish or post copies of any warranties covering parts or services.
  • Exercise reasonable care for the customer’s property while it is being serviced.
  • Fix the customer’s vehicle right the first time.
  • Maintain a system for fair settlement of customer complaints.
  • Cooperate with established consumer complaint mediation activities.
  • Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.

ASE-Certified Technicians Code of Ethics

All ASE-Certified Master Technicians and ASE-Certified Technicians employed at C&M Auto Service promise to uphold ASE’s Code of Ethics for technicians, which makes the following pledges:

  • I will strive to produce nothing but first-class workmanship.
  • I will take advantage of every opportunity to increase my knowledge and skills concerning the work I am doing. I will dedicate myself to lifelong learning.
  • I will use only those materials that are proven to be safe and recommended by the manufacturer.
  • I will recommend to a customer only work on the vehicle that I believe to be necessary.
  • I will treat every customer’s vehicle as I would my own.
  • I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
  • I will conduct myself so as to maintain and increase the public respect for all ASE-Certified Technicians.
  • I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interest of the customer, my employer and myself.

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Bumper to Bumper Certified Service Center Network

As members of the Bumper to Bumper Service Center Network, we also proudly adhere to the Bumper to Bumper Code of Ethics. C&M Auto Service pledges:

  • To perform high-quality repairs at a fair price.
  • To give the customer a price estimate for work to be performed.
  • To use only proven high-quality merchandise.
  • To employ the best skilled technicians obtainable.
  • To furnish an itemized invoice. Replaced parts may be inspected upon request.
  • To have a sense of personal obligation to each individual customer.
  • To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
  • To furnish or post copies of any warranties covering parts or services.
  • To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  • To follow state regulations.
  • To notify the customer if appointments or completion promises cannot be kept.
  • To exercise reasonable care for the customer’s property while in our possession.
  • To maintain a system for fair settlement of customer concerns.