As members of the Bumper to Bumper Service Center Network, we also proudly adhere to the Bumper to Bumper Code of Ethics. C&M Auto Service pledges:
- To perform high-quality repairs at a fair price.
- To give the customer a price estimate for work to be performed.
- To use only proven high-quality merchandise.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each individual customer.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To follow state regulations.
- To notify the customer if appointments or completion promises cannot be kept.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer concerns.
From our exclusive 3-year/36,000 mile warranty to complimentary vehicle pick up and delivery, we’ve been refining our
Commitment to Excellence for more than three decades. This is because
C&M founders Chuck Hartogh and Mike Starovich have built a
progressive, professional automotive business focused on:
.png)
.png)
.png)
